Team Effectiveness (TEI)

Diagnoses how the team operates and its impact on business results.

Team Member Effectiveness with PEP

Developing team member capability using the
Personal Effectiveness Profile

A Team of Stars or a Star Team?

Measures:

• Team Style and Team Effectiveness
• The Effectiveness of the Team as a Unit (High Performance Processes)
• Individual Team Member Contribution and Effectiveness
• The Team as part of a System (Organisation)

• Aligning Teams with Organisation
• Cascading Organisational Change
  through Teams
• Strategy Execution through teams
• Improving Team Performance
• Team Development
• Benchmarking Teams

All team members of any team at any level or in any function including virtual teams

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Developing Team Member Capability using Personal Effectiveness Profile

Becoming a Team Member

One of the key elements of team effectiveness is the way in which members of the team work together. It is not just a question of being nice to each other, but rather building effective mutual relationships that help the team achieve what it needs to achieve.

Personal Effectiveness Profile (PEP) shows each team member their preferred behaviour and communications style and its impact on other team members, and the way they are likely to handle different tasks. In some cases the team member’s style will be appropriate. In other cases, without Adaptability, the style will not be. Adaptability is the capability to behave effectively (i.e. produce the desired results from the situation) and appropriately.

Adaptability has 6 component parts; 4 are based in emotional intelligence, two in reasoning capability and behaviour.

Adaptability correlates highly with on-job effectiveness and therefore team membership.

In a study using 108 teams from the same organisation we used a Survival Simulation (the same one in each case) which gave us a calculation of team effectiveness.  We tested 4 different team scenarios.

Team membership was determined by one of four factors: -

• Selected at random
• A balanced mix of “team roles” using a team role questionnaire
• A theoretical “ideal mix” of personalities based on a behaviour style questionnaire
• On the basis of “adaptability” using PEP personal effectiveness measure.
  (A measure of a person’s adaptability to a variety of situations and other types of people.

Table 1 shows a comparison of the results achieved by the different team compositions. Like golf, the lower the score, the higher the effectiveness. Effectiveness in this case is the proximity to the experts’ answer. All teams contained five or six members and all were males.

You can see that teams with more Adaptable team members were hugely more effective than those with other mixes.

We know that adaptable people have characteristics suited to decision-making. They: -

• are more likely to listen
• can confront in ways that do not make people defensive
• give appropriate amounts of information
• problem-solve, make decisions and plan more effectively than the average person.

So it would appear that it is these behavioural skills and information sharing applied across the board, which can help produce better quality team decisions

Table 1